1. SHIPPING COSTS

Retail Orders

  • For all Retail Orders over $60, shipping is free to mainland states within Australia.
  • All other retail orders below $60 will be charged $12 for shipping.

Wholesale Orders

  • The cost of shipping wholesale orders will on a case by case basis.
  • Once you have decided on your order, proceed to the checkout and check custom payment, not credit card payment.
  • Once you have proceeded through the checkout, we will we will send a proforma invoice to you, which will include shipping costs
  • Payment can then be done by EFT or credit card
  • We will send you a confirmation and including carrier and tracking information.

International shipments

  • The cost of shipping wholesale orders will on a case by case basis.
  • Once you have decided on your order, proceed to the checkout and check custom payment, not credit card payment.
  • Once you have proceeded through the checkout, we will we will send a proforma invoice to you, which will include shipping costs for payment.
  • Payment can be done by credit or TT.
  • We will send you a confirmation and including carrier and tracking information.
  1. DELIVERY

All LS Collections orders are delivered during business hours. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items, carriers can advise morning or afternoon for delivery.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the size of the items in your order, we utilise the following shipping and delivery methods:

SMALL ITEMS

Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

MEDIUM SIZED ITEMS

For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.

If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, LS Collections reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).

BULKY AND FRAGILE FURNITURE ITEMS

Large furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. Upon delivery, the drivers will carry your item into your room of choice.

Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), LS Collections reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges. 

  1. CHANGE OF MIND RETURNS

We want you to feel confident when buying on LS Collections. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a store credit or a full refund.

RETURN ELIGIBILITY

  • We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.

REFUND

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. We will also deduct the return shipping cost from the amount that you paid.

 

  1. DAMAGE OR FAULTY RETURNS

In the unlikely event that your item arrives damaged or faulty, please notify LS Collections within 30 days of receiving the item for a replacement (if available), store credit or a refund. Please submit a damage / faulty return request to our Customer Care Team to assist with organising your return.

You may be required to send us images of the damage for further assessment. LS Collections will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associated expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

  1. WARRANTY CLAIMS

Please contact our Customer Care Team via info@lscollections.com.au to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

 Thankyou,

The LS Collections Team